FREQUENTLY ASKED QUESTIONS

Shipping and Returns

Products are shipped through TTPOST for a cost of $30.

We also ship orders through Odeliver. Cost to delivery vary depending on the location. Click on LOCATION RATE

In-store pickup in also available. Monday to Thursday 4 to 6pm or Saturday 10 to 11am.

To qualify for Free Delivery order must be $500 and over.

Bank Transfer is the only payment method accepted in order to claim free delivery. 

Items are shipped via TTPOST. 

Yes, we do. 

Email us at kanzahcollection@gmail.com

Orders for local delivery through-out Trinidad and Tobago are process within 1 – 3 business days.  Business days are classified as Monday to Friday and does not include weekends or holidays.

Once order is picked up by courier. Delivery takes about 2 to 3 working days. 

Shipping fees are non-refundable. If your package is lost or missing, you must contact us within 7 days of receiving your tracking information. the delivery date for local deliveries and 30 days for international deliveries. 

We offer exchanges on items purchased directly from our website. 

Customers have 5 day from the date of delivery to return or exchange items.
Shipping fee is non-refundable and is covered by the customer incases of exchanges. Unless the fault was made on our end. Item/s must be in pristine condition with all packaging intact. 

PLEASE NOTE: We do not accept returns on items have has been discounted or on SALE and items purchased with gift card.

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