FREQUENTLY ASKED QUESTIONS
Shipping and Returns
What shipping methods do you offer?
Products are shipped through TTPOST for a cost of $30.
We also ship orders through Odeliver. Cost to delivery vary depending on the location. Click on LOCATION RATE
In-store pickup in also available. Monday to Thursday 4 to 6pm or Saturday 10 to 11am.
Free Delivery?
To qualify for Free Delivery order must be $500 and over.
Bank Transfer is the only payment method accepted in order to claim free delivery.
Items are shipped via TTPOST.
Do you ship overseas?
Yes, we do.
Email us at kanzahcollection@gmail.com
Shipping and Process Time
Orders for local delivery through-out Trinidad and Tobago are process within 1 – 3 business days. Business days are classified as Monday to Friday and does not include weekends or holidays.
Once order is picked up by courier. Delivery takes about 2 to 3 working days.
Shipping fees are non-refundable. If your package is lost or missing, you must contact us within 7 days of receiving your tracking information. the delivery date for local deliveries and 30 days for international deliveries.
Return and Exchange
We offer exchanges on items purchased directly from our website.
Customers have 5 day from the date of delivery to return or exchange items.
Shipping fee is non-refundable and is covered by the customer incases of exchanges. Unless the fault was made on our end. Item/s must be in pristine condition with all packaging intact.
PLEASE NOTE: We do not accept returns on items have has been discounted or on SALE and items purchased with gift card.